Refund policy

At Curious Hues Store, we do not offer returns or exchanges once a product has been delivered.

However, we provide support in case of damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Item

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery with proper proof.

To raise a request, email us at admin@curioushues.com with:

• Your order number
• Clear images of the product
• An unboxing video (mandatory) clearly showing the issue

⚠️ Without an unboxing video, we may not be able to process your request.

Once verified, we will offer:

• A replacement, or
• A refund in the form of store credit, depending on the situation

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind
• Incorrect selection by the customer
• Used or opened products

Refunds (If Applicable)

If your refund request is approved:

• The approved refund amount will be provided as store credit.
• This store credit will be securely added to your account and can be conveniently used toward any future purchase on our website.
• Store credit will remain available for your next shopping experience with Curious Hues Store.

Contact Us

For any issues, please contact us at:
📧 admin@curioushues.com